Shipping policy
Thank you for shopping with Bellamora. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully to understand how we process, ship, and deliver orders.
1. Order Processing Time
All orders are processed within 2-3 business days after payment confirmation. Orders are processed on business days only (excluding weekends and public holidays). During high-demand periods, sales, or holidays, processing times may be slightly delayed.
Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details.
2. Shipping Methods
We partner with Delhivery to ensure reliable and timely delivery of your orders across India. Available shipping methods include Standard Shipping and Cash on Delivery (COD). Shipping options available for your location will be displayed during checkout.
3. Delivery Timeframes
Estimated delivery timelines are as follows:
- Metro Cities: 3-5 business days
- Other Cities and Towns: 5-7 business days
- Remote Areas: 7-10 business days
Please note that delivery times are estimates and may vary depending on delivery location, courier partner operations, weather conditions, public holidays, and unexpected logistical delays. We appreciate your patience during unforeseen circumstances.
4. Shipping Costs
Bellamora offers Free Shipping on all orders across India. No minimum order value is required. Shipping charges will always display as ₹0 at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation with a tracking number and Delhivery courier details. You can use the tracking number to monitor your shipment on the Delhivery tracking portal at delhivery.com.
If you do not receive tracking information within 3 business days after placing your order, please contact us at support@bellamora.co.in.
6. Delivery Issues and Delays
While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control. Bellamora is not responsible for delays caused by courier service disruptions, weather conditions, public holidays, incorrect shipping information provided by the customer, or failed delivery attempts.
If your package is marked as delivered but you have not received it, please check with family members, neighbors, or your building reception, contact Delhivery directly with your tracking number, and reach out to us at support@bellamora.co.in for further assistance.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping details at checkout. If incorrect or incomplete information results in a failed delivery, additional shipping charges may apply for re-delivery and delivery timelines may be extended. Please review your shipping information carefully before placing an order.
8. International Shipping
We currently do not offer international shipping. We deliver exclusively within India.
9. Damaged or Lost Packages
If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or expected delivery date at support@bellamora.co.in with your order number, photos of damaged packaging or products, and any relevant delivery details. We will review the issue and work toward an appropriate resolution.
10. Contact Us
Bellamora
Email: support@bellamora.co.in
Phone: +91-9997140246
Business Address: Shreelal Textile, Holi Chowk, Pakka Bagh, Gaushala Road, Khatauli Dist, Muzaffarnagar, Uttar Pradesh - 251201
We truly appreciate your support and thank you for shopping with Bellamora.