Refund policy


At Bellamora, customer satisfaction is extremely important to us. We want you to feel confident shopping with us, and we strive to make the return and refund process as smooth and transparent as possible.

Please read our policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

  • The return request is made within 7 days of receiving the order
  • The item is unused, unwashed, and in its original condition
  • Original tags, packaging, and accessories are intact
  • The product is not damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to deny returns that do not meet the above conditions.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, certain products may not be eligible for returns or exchanges. Non-returnable items may include:

  • Used or washed products
  • Products purchased during clearance or final sale promotions

Please review product descriptions carefully before placing your order.

3. Return Request Process

To initiate a return or exchange, please contact us at support@bellamora.co.in within 7 days of delivery with:

  • Your order number
  • Reason for return
  • Photos of the product (if applicable)

Our support team will review your request and provide return instructions if your request is approved. Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, Bellamora will bear the return shipping cost.
  • If the return is due to customer preference (such as size, color, or change of mind), a return shipping fee of ₹99 will be deducted from the refund amount.
  • Original shipping charges are non-refundable unless the return is due to our error.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect order, please contact us within 48 hours of delivery at support@bellamora.co.in with your order number, clear photos of the item and packaging, and a description of the issue. After verification, we may offer a replacement, exchange, store credit, or full or partial refund depending on product availability and the nature of the issue.

6. Exchange Policy

Exchange requests must be submitted within 7 days of delivery and meet all return eligibility conditions. If the requested replacement item is unavailable, we may offer store credit, a refund, or alternative product options.

7. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, refunds will be processed within 3-5 business days after pickup of the returned item. Refunds will be credited to the original payment method. If you paid via Cash on Delivery (COD), we will request your bank account or UPI details to process the refund.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account, contact your bank or payment provider, and reach out to us at support@bellamora.co.in. Processing times may vary between financial institutions.

9. Cancellation Policy

Orders may only be cancelled before they are shipped. To request a cancellation, contact us as soon as possible at support@bellamora.co.in. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

10. Policy Updates

Bellamora reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on the website.

11. Contact Us

Bellamora
Email: support@bellamora.co.in
Phone: +91-9997140246
Business Address: Shreelal Textile, Holi Chowk, Pakka Bagh, Gaushala Road, Khatauli Dist, Muzaffarnagar, Uttar Pradesh - 251201